COMPUTER TECHNICAL SUPPORT

What do we do and how do we do it?

ICODE CONSULTORS offers a technical computer service adapted to the needs of your company, which will allow you to focus on your business and not worry about incidents or breakdowns in your computer systems.

Our group of professionals in the different areas of the company (certified technicians, installers, system administrators, CIOs, administrative and commercial) will accompany and advise you to find the appropriate solution to your problem.

Efficient solutions, for a hyperconnected world.

Customized maintenance plans without permanence
We offer a computer maintenance service throughout Spain. Our policy is to minimize the number of incidents that your company has in addition to solving them as soon as possible.

8 × 5, 12 × 7, 24 × 7 telephone, remote and face-to-face services
Telephone, remote and face-to-face assistance with national coverage. We have a network of professionals who will attend to your needs within a maximum period of 4 hours.

Compliance SLAs and status audits

We carry out an initial audit in which a technician reviews the IT structure and draws up a report of actions, improvements and points where the company can reduce costs. Periodic computer maintenance visits are carried out by the assigned technician, follow-up visits and incidents and requests that may arise are attended to.

Assigned technical team
With our computer maintenance support service, you will have a team of technicians assigned to your company, you will know who you are talking to and they will know your facilities.

HelpDesk telephone service
Unlimited remote assistance support from day one. We are available to solve all your doubts and problems at the moment.

Professional IT Outsourcing Services
Covering quality installations, projects and maintenance, we have the experience of professionals developing the functions of coordinators, qualified computer technicians, project managers and installers of networks and structured cabling.

IT consulting
Technological Advisers to guide your company in the best solutions.

Networks and Wi-Fi
We propose a series of customized solutions for Wi-i and structured cabling projects. We have a wide network of technicians to carry out wiring installations anywhere in the national territory.

Active monitoring
We provide a 24-hour monitoring service to avoid incidents, detect problems, make the most of HW resources, save costs, save time and improve customer service satisfaction.

SERVICES

Effective services that add value to your business.

Preventive and corrective computer maintenance
We have advanced diagnostic and monitoring tools for the status of our clients’ technology park. In this way, we can be proactive and anticipate future system, software or hardware failures.

Systems, structure and security consulting
We do an audit of the entire technological structure of your company and / or subsidiaries, in order to locate areas for improvement, possible security weaknesses and analyze current and expansion costs. Icode can act both as an implementer and implementer of improvements, as an external supervisor and consultant

Data security
Specialists in Computer Security Solutions such as Anti-Virus, FireWall, Intrusion Detectors, IP / MAC Control (NAC), VPN over SSL, AntiSPAM Filtering and Control of unproductive Internet browsing, Perimeter and Interior Security Audits, Testing of undue access and Evaluation of External and Internal Vulnerabilities.

Networks Infrastructure and assembly

We install your Computer Network with the guarantee that a professional installer can offer you with the technical knowledge necessary to install, manage and maintain any computer network.

We also carry out maintenance on your computer network and your local or branch Internet connections.

 

We sales computers and components
We assemble our own equipment in our laboratory and we pass a multitude of tests prior to delivery and always focusing on the quality of the components. In the same way, we sell equipment already tested and assembled from sources such as Apple, Dell, HP, Sony, Fujitsu, IBM, etc.

Professional videoconference and conference call service
With Polycom business telepresence and video conferencing solutions, your workers can see and team up with colleagues, suppliers, and customers across the globe at the touch of a button.

Network storage and high performance base
Due to the large volume of data, a production or backup storage booth or a tape backup robot system is required. In this Icode goes hand in hand with one of the largest manufacturers on the market, Nexsan.

Consulting on hosting servers
We are a company that provides hosting services, including domain registration services, web and email hosting, dedicated hosting and advanced and specific solutions, such as Exchange mail or Private Cloud. As we are the managers and administrators of the racks assigned in the British Telecom (BT) data center in Barcelona, it allows us to make any type of structure or composition tailored to the needs of our clients.

Migration to Google Apps or Microsoft Office 365 platform
We are Google Apps ™ Resellers. We offer and integrate to any type of company the Google Cloud platform, a set of collaborative tools that will reduce costs and time. Regarding Microsoft Office 365, it is about secure and anywhere access to email and calendars, Office Web Apps, instant messaging and conferences, as well as file sharing.

Advanced Cloud Anti-Spam
Our AntiSpam system has been designed to be used for both a single domain and thousands of domains. Whether they are hosted on a single server, or on multiple servers.

Remote backup
At Icode we offer you a remote backup solution designed to cover all your needs, from copying a personal computer to a server.

Migration to Cloud Computing or Private environment
At Icode we offer our own private cloud, which will allow you to have your own cloud with all its characteristics and advantages, but with its own server, without sharing data or space with other users, or knowing where your data is physically located.

TECHNOLOGY

We are certified with the majority of manufacturers on the market!

Using state-of-the-art technology at all times, we adapt to the requirements of each of our clients, to obtain optimal results tailored to their needs.

We work with the most relevant manufacturers in the world, adopting a totally flexible work methodology according to each project and adapting to the corporate culture of each country.

WE ARE A REFERENCE IN ALL SECTORS WHERE WE CARRY OUT OUR PROJECTS.

Our clients are our best guarantee; for this reason, our team will always seek to improve and enhance their performance and business reliability.

SECURITY

Safety first!

In all our projects, we prioritize the security of the infrastructure and the solutions implemented.

Today, the protection of information and identity is vital. We perform recurring audits and process controls to detect and block intrusions over the wireless network. We force all our devices to achieve the highest quality and levels of protection.